FAQ

  • 1

    What are the advantages of outsourcing software development to offshore IT services, instead of traditional, locally-based services?

    Cost - Over the last several years it became apparent that there is a lack of available, qualified IT staff in Western countries. Even temporary growth spurts have not changed this significantly. The consequence is that the prices for IT products and services are continually increasing due to over-demand. The necessary improvement or implementation of modern data processing within companies is therefore becoming ever more expensive. The costs for servicing and updating data-processing programs are also rising. As a way of reducing costs, many IT service providers work in regions where they can offer vastly reduced costs for their services. With the latest means of data transfer, even complex download systems can easily be bought and delivered over the Internet.

  • 2

    How is Sitex able to charge such competitive prices for its IT services?

    Sitex is able to competitively price its IT services by locating its operations office in the Russian city of Krasnoyarsk. The availability of high-caliber, experienced technical professionals and the city's relatively low cost of living allows Sitex to keep its costs low and pass on the savings to its clients.

  • 3

    How many milestones does Sitex typically place in their projects?

    This depends entirely upon your wishes and the scope and scale of your project. For large projects Sitex typically provides a new release of the software every month. This helps you to see that the project is progressing as planned.

  • 4

    Does Sitex offer fixed-fee contracts?

    Yes, the majority of Sitex contracts are fixed-fee. This allows Sitex' clients to control their costs effectively and to reduce their risk. Sitex can also run projects on a Time & Materials basis, so it is up to you.

  • 5

    Is there a warranty or guarantee on the services provided by Sitex?

    Yes, Sitex offers a warranty of up to 1 year on all services provided. The duration of the warranty depends upon the complexity of the service carried out. The minimum warranty duration will be 90 days.

  • 6

    Who will own the Intellectual Property Rights to software and documentation developed by Sitex?

    You, as the client, will have unrestricted and exclusive IPR to all software and documentation developed by Sitex specifically for you.

  • 7

    What is the time difference between Krasnoyarsk and where I live?

    Krasnoyarsk is 2 hours behind Sydney, 7 hours ahead of London, 12 hours ahead of New York and 16 hours ahead of San Francisco.